Need help?
Frequently Asked Questions
Ordering
We start processing orders quickly, but if you contact us within 24 hours of placing your order, we’ll do our best to update or cancel it before it ships.
Please email us as soon as possible at info@sable-oak.com with your order number and any requested changes.
No, only one discount code may be used per order unless otherwise stated.
Shipping & Delivery
Orders are processed within 1–2 business days.
Delivery within the UK typically takes 6–8 business days from dispatch.
We ship within the UK only.
Once your order has been shipped, you’ll receive a confirmation email with tracking details.
You can track your parcel at any time via this link:
https://sable-oak.com/apps/track123
If you haven’t received tracking info within a few days of ordering, feel free to email us at info@sable-oak.com — we’re happy to help.
It can take up to 5 business days for tracking to update. If you still don’t see any updates after that, contact us.
Returns & Exchanges
We offer a 30-day return window for your convenience. Items must be:
- Unworn and unwashed
- In original condition
- With original packaging and tags
To start a return, email info@sable-oak.com with your order number and reason for return.
Yes — if it’s unworn and returned within 30 days. Please email us first to confirm availability.
We totally get it — buying fashion online can be tricky. That’s why we offer a 30-day return window, so you can try it on at home and see how it feels.
Not the right fit? Send it back, no hard feelings.
We’re so sorry! Please send photos to info@sable-oak.com, and we’ll send a replacement or refund as quickly as possible.
Product & Stock
Most of our pieces fit true to size. If an item fits differently, we’ll mention it clearly in the product description.
We always recommend checking the size chart on each product page to ensure the best fit.
Some items are limited edition. If a product will return, you can sign up for restock notifications directly on the product page.